Rollitech service · Managed IT

User & Directory Administration

Keep user accounts and directory services organized as people join, change roles, or leave your organization.

CAPABILITY AREAManaged IT5 related capabilities
Capability brief

What this service covers

Identity administration is the control plane for access to devices, applications, and information. We help keep user accounts, groups, and directory records aligned with how people join, change roles, and leave.

Technical areas

01

Joiner, mover, and leaver processes

for account creation, role changes, access removal, and ownership handover

02

Directory organization

across Microsoft Entra ID, on-premises Active Directory, or agreed identity sources

03

Group, role, and privileged-access reviews,

including coordination of multifactor authentication and access policies

04

Account hygiene

stale identity checks, naming standards, and documented approval and audit trails

05

Directory structure

users, groups, organizational units, naming, and delegated administration

06

Authentication controls

multifactor authentication, single sign-on, and sign-in policies

07

Account provisioning

joiner, mover, and leaver workflows with approval and audit trails

08

Privileged roles

assignment review, emergency access, and periodic access recertification

How we approach delivery

The scope begins with identity sources, application dependencies, approval owners, and the current access model. We document the requested lifecycle and control points, then coordinate changes with the customer’s security and application teams.

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