What this service covers
Technical training should connect product concepts to the tasks administrators and engineers perform. Practical labs and operational examples help learners understand configuration, troubleshooting, and support boundaries.
Technical areas
Microsoft 365 administration
Users, groups, Exchange Online, Teams, SharePoint, and service health
Azure fundamentals & administration
Core services, subscriptions, identity, networking, governance, and cost awareness
Azure Virtual Desktop (AVD)
Host pools, application groups, workspaces, user access, and operational troubleshooting
Azure networking
Virtual networks, subnets, DNS, routing, private connectivity, and network security controls
Cybersecurity operations
Security fundamentals, Microsoft Defender concepts, incident triage, and response practices
Windows Server & identity
Active Directory, Entra ID concepts, access management, and hybrid identity fundamentals
Networking essentials
TCP/IP, DNS, DHCP, firewalls, VPNs, and structured troubleshooting
IT service management
Service desk workflows, incident and change management, escalation, and documentation
Backup & recovery
Backup concepts, Veeam operations, restore validation, and recovery planning
PowerShell & automation
Scripting fundamentals for repeatable administration and safe operational tasks
Administrator labs
configuration tasks, troubleshooting exercises, and safe test environments
Architecture topics
identity, networking, security boundaries, resilience, and service dependencies
Operational procedures
monitoring, change control, backup, patching, and incident response
Technical assessment
practical demonstrations, skill checks, reference guides, and development plans
How we approach delivery
We confirm learner roles, prerequisites, lab access, product versions, and the intended depth. Training is scoped around the organization’s environment and does not imply vendor certification unless a formal accredited program is separately specified.
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